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 Complaints and Incidents: The primary activity of the Approved Inspection Authority (AIA) is to investigate complaints and incidents of a technical nature. These investigations include assisting the legal system in prosecuting offenders who violate electrical regulations. Also, it provides expert opinion with regards civil action when damages are incurred. On receipt of a written complaint from the public, an investigation will be initiated by our Client Services who will arrange an appointment for an inspector to inspect the electrical installation. A report will be issued in writing to the User/Owner of the installation. A copy of the report will be sent to the Registered Person who signed the CoC. Should the Registered Person fail to respond, the matter will be submitted to the Chief Inspector, in terms of due process. To assist with the investigation, Complainants are requested to supply, in writing, their personal details, site and postal addresses, telephone and fax numbers and email address, together with a copy of the Certificate of Compliance. Should a Certificate of Compliance not exist, details of the Electrical Contractor, if available, will be required. Disputes By ensuring proper measures of control, the AIA assists electrical contractors and public in:
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